bdeej Privacy Policy
Your personal information is completely safe with us — learn in detail here how bdeej collects, stores, and protects your data.
This Privacy Policy serves as a legal agreement between bdeej ("we", "us", or "platform") and you. When you use the bdeej website or services, you are considered to have accepted the terms of this policy. We place the highest importance on the privacy of users in Bangladesh and are committed to keeping your personal information secure.
bdeej is a trusted online gaming and sports betting platform that uses SSL encryption and modern security technology to protect your personal information. In this Privacy Policy, we explain in detail what types of information are collected, why they are collected, how they are used, and what your rights are.
Before reading this policy, please also read our Terms and Conditions and Responsible Gaming Guidelines.
What Information Do We Collect?
bdeej may collect the following types of information for account registration, service delivery, and security purposes.
Identity Information
- Full name (as per ID)
- Date of birth (for age verification)
- National ID or passport number
- Email address
- Mobile number
- Bank or mobile banking account details (for transactions)
Technical Information
- IP address and device information
- Browser type and version
- Operating system information
- Site access time and session data
- Information collected through cookies and tracking technologies
- Page visits, clicks, and usage patterns
Gaming Activity Information
- Betting history and results
- Deposit and withdrawal records
- Bonus claim history
- Transaction amounts and timestamps
- Game preferences and activity
Communication Information
- Messages sent to customer support
- Live chat conversations
- Details of complaints or requests
- Feedback submitted via surveys or feedback forms
How Is Your Information Used?
bdeej uses your personal information only for the legitimate purposes described below. We never sell your information to third parties without your permission.
2.1 Account Management and Service Delivery
Your information is used to verify and complete your account registration, ensure login security, and process financial transactions such as deposits and withdrawals. The necessary information is verified to ensure secure payments through bKash, Nagad, Rocket, and Upay.
2.2 Identity Verification and Fraud Prevention
Verifying the user's age (21+) and confirming identity is mandatory under Bangladesh gaming regulations. Your identity information is verified to ensure anti-money laundering (AML) and fraud prevention measures are in place.
2.3 Delivering a Personalized Experience
Your usage data is analyzed to recommend games based on your preferences, offer relevant bonuses and promotions, and improve the usability of the site.
2.4 Customer Service and Support
Your contact information is used to resolve your complaints or issues quickly, provide support in Bengali via live chat and email, and keep you informed about important account-related matters.
2.5 Compliance with Legal Obligations
We may be required to comply with applicable laws and regulations and to provide necessary information in response to lawful requests from government or regulatory authorities.
Cookies and Tracking Technologies
bdeej uses cookies and similar tracking technologies on its website. A cookie is a small text file stored on your device that helps improve your browsing experience.
3.1 Essential Cookies
These cookies are essential for the core functioning of the site. They are used to maintain login sessions, perform security checks, and provide functional protection. Disabling these cookies will prevent the site from working properly.
3.2 Performance Cookies
These cookies collect information to understand how users interact with the site. This includes recording which pages are visited most and where users spend the most time. This information helps improve site performance.
3.3 Cookie Control
You can control or disable cookies by changing your browser settings. However, disabling certain cookies may cause specific site features to not work properly. Cookie management options are available in the settings menu of all major browsers.
Sharing Information with Third Parties
bdeej does not sell your personal information to any third party. However, necessary information may be shared in the following limited circumstances:
Financial information required to complete transactions through bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment providers. These providers are governed by their own privacy policies.
Limited information may be shared with trusted technology providers to manage the technical operations of the platform, ensure cybersecurity, and detect fraud. These partners are not permitted to use your information for any other purpose.
We may be legally required to provide necessary information to relevant authorities on the basis of court orders, government investigations, or legal obligations.
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. In such cases, we will notify you in advance and the new entity will be bound to comply with this Privacy Policy.
Data Security Measures
bdeej applies industry-standard technical and organizational measures to ensure the security of your personal information. Our key security measures are described below:
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Firewall Protection
An advanced firewall system prevents unauthorized access.
Two-Factor Authentication
Two-factor identity verification for account access.
Regular Audits
Regular review and update of security measures.
No organization can guarantee 100% data security. However, we continuously update our systems to ensure the highest level of protection possible. If you suspect a security breach, please contact us immediately.
Data Retention Period
bdeej retains your personal information only for as long as it is necessary or legally required. In determining the retention period, we consider the following:
- All information required to provide services will be retained for as long as your account remains active.
- Even after an account is closed, financial transaction records and identity verification information will be retained for a defined period in compliance with Bangladesh's financial laws.
- Certain information may need to be retained for an extended period for the purposes of fraud prevention and legal protection.
- After the required period has ended, information is securely deleted or anonymized.
If you request deletion of your information, we will make every effort to fulfill that request as quickly as possible within our legal obligations.
Your Rights
As a bdeej user, you have the following rights regarding your personal information:
Right to Access
You have the right to know what information we collect about you and how we use it. You can contact us at any time to obtain this information.
Right to Rectification
If any of your stored information is incorrect, you may request that it be corrected. This can be done through account settings or by contacting customer support.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information. Due to legal obligations, it may not be possible to delete some information before a specified period.
Right to Restriction of Processing
In certain circumstances, you may request that the processing of your information be restricted. This may result in limitations on the delivery of certain services.
Right to Data Portability
You may request a copy of your personal information in a structured and easily readable format.
Right to Object
You may object to the processing of your information for specific purposes. We will take action after due consideration of your objection.
To exercise these rights, email [email protected] or contact us via live chat. We will aim to respond to your request within 30 business days.
Privacy Protection for Minors
bdeej is for persons aged 21 and over only. We do not knowingly collect or process personal information from any minor. If you are a parent or guardian and suspect that your child has registered on bdeej, please contact us immediately. We will close the relevant account and arrange for the information to be deleted.
We apply age verification methods during the registration process. Registering with false information is a direct violation of our Terms and Conditions and may be a punishable offence under applicable law.
Changes to the Privacy Policy
bdeej reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users by email.
- Display a notice on the main page of the site.
If you continue to use bdeej after the updated policy has been published, you will be considered to have accepted the new policy. If you do not agree with the policy, please contact us to close your account.
Contact and Complaints
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the following methods:
Contact via Email
Email us for any privacy-related matters:
[email protected]
Contact via Live Chat
Use the site's live chat feature to get 24/7 live chat support in Bengali. Our team is always here for you.
This privacy policy and other aspects of our services should be read together with our Terms and Conditions. To learn about responsible gaming, see our Responsible Gaming Guidelines.